Case Study: Digital Transformation of the Sales Department
We digitized their follow-up process from lead capture to closing the sale.
Book your free consultationAutomating the Sales Process
The renowned flight academy in South Florida, “Flight Center International,” managed its sales process just like many companies do today: recording information in their ERP and handling leads in a Google Sheets spreadsheet. Although the company had a high closing rate due to its reputation built over the years, there were cases where leads were “lost” during the follow-up process.
Website Update + Integrated CRM
HubSpot CRM was implemented as the customer management system for lead management and commercial follow-up with sales advisors. Additionally, the company’s website was updated, focusing each service page as a “landing page” so that every contact form is integrated with the CRM via a form plugin. This way, every lead connecting with the flight academy was automatically registered in the CRM, and their follow-up workflow was executed.
Accurate Diagnosis
We have been automating processes for years before AI became a trend, so we know exactly which operations need AI for decision-making and which ones just need fine-tuning.
Tools
We are experts in tools like Claude, Gemini, DeepSeek, among others. The advantage is that each tool has a specific cost and is sufficient for certain tasks; we use the right tool for the job instead of overcomplicating things.
Implementation
We identify exactly which process needs AI to be automated and develop it quickly so that the “feeling” of efficiency is immediate and easy to adopt.
Training and Support
AI changes constantly; versions update every 2 months, token prices fluctuate, and availability varies. We constantly monitor AI projects to ensure our clients’ peace of mind.
“A highly professional company that gets the job done quickly and efficiently. I am truly impressed. They were attentive, understanding, and patient as we moved forward with our project, which allowed us to achieve truly impactful and meaningful results for our business.”
NAILE RUIZ
CEO – Flight Center International
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Results: Automated Lead Follow-up
Leads arriving through the website and registered in the CRM are automatically assigned to sales advisors. The CRM system provides automated follow-up to leads until the opportunity is closed. Lead loss during management was reduced to zero, turning every page of their website into an effective closing tool.
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