Digital Transformation Consultant for SMEs and Enterprises

There are many myths about digital transformation; many consultants believe it is about providing new software, but in reality, it is about implementing current technology explicitly in your organization’s processes where they can generate value. It could be something as specific as migrating your data center to the Amazon cloud (AWS), implementing a commercial CRM solution, or migrating your company’s decision-making form, from a manual form through nested emails to an automated decision-making process based on business rules.

The recommendation is always to attack small processes that provide immediate value so the organization feels the advantages of this new path and gradually increase the confidence of all actors in the organization. Generally, these processes “sustain themselves” due to the ROI they generate and are generated in short deliverables like “pilots” of immediate validation and continuous improvement, where a high “turnover” in value delivery is sought, that is, process improves -> return is seen -> process improves -> return is seen, and so on.

The ROI will depend on the area or process to be transformed. For example, if we talk about the commercial area, results start to be seen from the first month, and since it is an area that generates immediate resources, the return on investment can occur in a few months. If we talk about production areas, the return on investment is recouped in savings and in the efficiency and quality of the results, but it could be stated that the return on investment occurs between 2 to 3 months on average, accelerated by the application of artificial intelligence in processes.

The short answer is NO. Digital transformation is not about replacing your ERP or CRM or support systems if you already have them. It is about specifically analyzing your current processes and identifying where current technology can accelerate processes that are or are not digitalized. Generally, “spaces” or non-digitalized gaps are found where the opportunity for improvement, increased production efficiency, updating of specific systems, or replacement of computing infrastructure occurs. So in most cases, it is about optimizing existing resources and creating connectors that make them truly profitable.

It is very common that SMEs or even medium-sized companies do not have systems teams and generally outsource that task; or all the technical work of systems administration is under the responsibility of 1 or 2 people at most. What we do is, after providing the digital transformation service or optimization of a specific area or process, we provide a support or accompaniment service for an established period, where we accompany the technical staff or those responsible for technology to stabilize the adoption of the solutions.

Once that staff feels secure to continue, the transfer of knowledge of the support is proceeded with if they wish, or support continues permanently; generally, the benefits between savings and profitability that the organization gains greatly exceed the costs of the support service, hence we have cases of clients who exceed by 3 or 5 years the continuous support we give them.

Among the various benefits is the differentiation factor provided to the market. For example, we have a case of a mechanical workshop (one of the largest in Peru) that worked with our team of consultants and was able to differentiate itself from its largest client (insurance companies that referred cars with accidents covered by insurance to their workshops), automating its entire process of reception, evaluation, production, and delivery of repaired vehicles, giving it real-time indicators, reducing costs in the optimization of resources and times, and generating value for insurance users by feeling that everything was under control.

That increased its differentiation factor by increasing its operation in 3 years by almost 50% (being conservative). Although the objective was not to sell more, it was the consequence of optimizing its processes with updated technology and well-established processes.

The first step before starting the project is a feasibility study that we conduct on our part to get to know you and you get to know us; slides can handle everything, however, we analyze your company with the main actors and define if the organization is ready to undertake a digital transformation project. Since these projects usually break, in most cases, process structures and organizational culture often rooted for years, we start a pilot of a small process that needs urgent improvement; this will be treated as a pilot project where we will get to know each other and see the weaknesses and strengths, and based on that project, we will evaluate if we continue with other areas or simply we are not the provider for you.

Once we decide on the pilot project, a project scope document will be received, with weekly progress reports.

The pilot project delivers results from the first month and will not last more than 3 months, and based on that, we can know with low cost for you and little risk for us the real situational state, the culture, and spirit of your organization. Once the pilot project is finished, we will make a closing act and deliver a report of potential improvements with their ROI calculated, giving you a roadmap of clear and realistic improvements, along with their economic impact in benefits and investment.

Yes, the only condition is that your vendors are willing and collaborative to share the information you authorize and provide “access” to obtain relevant information automatically if necessary. Most software vendors comply with these requests, and remember that we do not seek to replace them, but to enhance the positive impact of these solutions in your organization.

Probably yes, our consultants have more than 20 years of experience and we have a network of partners in various technologies and industries that exceed 30 years of experience. Now, in case you haven’t worked specifically in your sector, we will investigate it in depth in order to deliver a digital transformation strategy adapted specifically to your business.