Case Study: SMS Gateway Integration – Automated Fisheries Control Center
We optimized the response time for supervisor inquiries at ports through process automation and system integration.
Book your free consultationOptimizing response times for port supervisors
Supervisors along the entire Peruvian coast were making calls to the Peruvian government’s fisheries control center. Given that there were hundreds of calls per hour and only 15 teleoperators, severe call bottlenecks occurred. They needed to validate information in the infraction system to authorize the unloading of fishing vessels. Internet access for supervisors at the ports was not an option due to precarious or non-existent connectivity; the only accessible information solutions were phone calls or SMS messages.
Intelligent SMS Terminal integrated with the infraction system
Using Custom Software Development, we updated the fisheries infraction system to expose an API that allowed immediate verification of whether a vessel about to unload had committed a fishing infraction. Simultaneously, we developed an SMS Terminal application that connected to this system. Upon receiving an SMS with the fishing vessel’s registration number, the system queried the database in real-time and automatically returned a text message indicating whether the vessel had committed an infraction during its last trip.
Operational Diagnosis
At Blionsoft, we have been automating enterprise and government processes for years. We know exactly how to identify critical “bottlenecks” (like a collapsed call center) and design solutions that adapt to the real limitations of the environment, such as the lack of internet connectivity in remote areas.
Tailored Tools & Technologies
We master the integration of APIs, SMS Gateways, and robust software architectures. The advantage of our approach is that we select the exact tool for the problem: we don’t “use a sledgehammer to crack a nut” by developing complex mobile apps for areas without internet; instead, we implement SMS automation solutions that guarantee 100% operability.
Agile Implementation
We identified the specific information flow that needed to be automated and developed the integration as quickly as possible. The goal was to ensure the “feeling” of efficiency was immediate for the supervisors at the port and for the central system administrators.
Support & Scalability
High-traffic systems require constant monitoring. We manage SMS message queues, ensure the high availability of the integration with the infraction system, and provide continuous support to guarantee that the automation scales to other government organizations without interruptions.
Results: From minutes and errors to responses in seconds
Port operators didn’t need to use any additional equipment; with their own cell phones, they sent SMS text messages to the infraction SMS center, which responded in a matter of seconds. We went from minutes of waiting and human errors in the response, to seconds with surgical precision. This successful case of Process Automation was so impactful that the solution was replicated and shared by other government organizations managing fishery resources.
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